Privacy Policy

Our services:

PRIVACY POLICY FOR MINDAGENTS

Thank you for choosing MindAgents (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy (“Policy”) outlines how MindAgents collects, uses, maintains, discloses, and protects information that we obtain through your use of our services, platforms, and websites (collectively, the “Services”).

Please read this Policy carefully to understand our practices regarding your information and how we will treat it. By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. OVERVIEW AND SCOPE

1.1 Who We Are
MindAgents is an AI agents agency that builds a wide array of intelligent solutions for businesses, including—but not limited to—phone agents, email-reading agents, and data management agents. Our solutions are designed to automate and optimize various business processes with cutting-edge artificial intelligence.

1.2 Scope of this Policy
This Policy applies to all individuals who interact with MindAgents’ Services, including visitors to our website, prospective clients requesting demos or consultations, and businesses leveraging our AI agent solutions. This Policy also describes your choices regarding how we use your personal information and how you can access or update this information.

1.3 Third-Party Services and Agents
Our Services may be integrated with or provide links to third-party websites, software, or services that operate independently of MindAgents. While our policy covers how we treat information collected directly by us, we encourage you to review the privacy policies of any third-party services you interact with.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

• Account and Registration Information: When you create an account or register for our Services, we may collect your name, business email address, phone number, and job title.

• Communication Information: If you correspond with us (e.g., via email, phone, or through the contact form on our website), we may keep a record of your correspondence and any contact information you provide.

• Billing and Payment Information: If you purchase or subscribe to our paid Services, we will collect payment details which may include billing name, billing address, and payment method.

2.2 Information We Collect Automatically

• Usage Data: We may collect information about how you interact with our Services, such as which pages or features you visit, the links you click, time spent on pages, and other usage statistics.

• Technical Data: This includes your Internet Protocol (“IP”) address, browser type, operating system, platform, device information, and unique device identifiers.

• Cookies and Similar Technologies: We may use cookies, web beacons, and other similar technologies to identify your browser or device. This helps us provide better functionality and improve our Services.

2.3 Information from Third Parties

• Integration Partners: If you opt to integrate our AI agents with certain third-party services (e.g., CRMs, email clients, or communication platforms), we may receive information necessary to facilitate the integration from the third party.

• Marketing Partners: We may receive lead-generation or marketing-related data from partners to help us identify potential customers.

2.4 Minimal Data Storage of Sensitive Information
We do not store any sensitive data (such as personal health information, government-issued identification numbers, or financial account numbers) for any purpose. If our AI agents process such data on your business’s behalf (e.g., in a phone support scenario), we only process and transmit it to the relevant authorized parties based on your instructions. We do not store or retain sensitive data.

3. HOW WE USE YOUR INFORMATION

3.1 To Provide and Improve Our Services
We use the information we collect to deliver, maintain, secure, and improve our AI agents and other Services, including troubleshooting and technical support, product development, and testing new features or functionalities.

3.2 To Communicate with You
We may use your contact information to respond to your queries or requests, provide you with updates on new or existing Services, send administrative or account-related information, and inform you about changes to our terms or this Privacy Policy.

3.3 To Provide Customer Support
We use your information to investigate and address any issues or concerns, provide assistance, and improve our support operations.

3.4 To Conduct Analytics and Research
We analyze usage data and other non-sensitive information in the aggregate to understand how our Services are used, diagnose potential problems, and make data-driven decisions to optimize our platform.

3.5 To Comply with Legal Obligations
We may process or disclose your information to comply with legal or regulatory obligations, in response to lawful requests by public authorities, or as necessary to establish, exercise, or defend legal claims.

4. LEGAL BASES FOR PROCESSING (WHERE APPLICABLE)

Depending on your jurisdiction, we may rely on one or more of the following legal bases to process your information:

• Consent: We process certain information based on your explicit consent (e.g., receiving marketing communications).

• Contractual Necessity: We process information to fulfill the contract we have with you (e.g., providing our Services).

• Legitimate Interests: We may use your data to pursue legitimate interests in improving and securing our Services, provided those interests are not overridden by your fundamental rights.

• Legal Obligation: We process information when necessary to comply with legal obligations.

5. DISCLOSURES OF YOUR INFORMATION

5.1 Service Providers and Vendors
We may share your information with trusted service providers who need access to such information to carry out work on our behalf (e.g., cloud hosting providers, payment processors, analytics services). These third parties are contractually obligated to use the information only as necessary to provide their services to us and to protect it according to appropriate security standards.

5.2 Business Transfers
If we are involved in a merger, acquisition, reorganization, or sale of some or all of our assets, your information may be transferred as part of that transaction under reasonable confidentiality agreements.

5.3 Compliance with Laws and Protection of Rights
We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation or law enforcement request.

• Protect and defend the rights or property of MindAgents.

• Prevent or investigate possible wrongdoing in connection with our Services.

• Protect the personal safety of users of our Services or the public.

5.4 With Your Consent
We may share your information with third parties when you explicitly authorize us to do so, for example by consenting to a data integration or a specific functionality.

6. DATA RETENTION

6.1 Retention of Usage Data
We retain non-sensitive usage data for purposes of analytics, troubleshooting, and improving our Services. The retention period may vary based on the type of data, but we store it only for as long as is necessary for the purposes described in this Policy or as required by law.

6.2 Retention of Personal Information
We will keep the personal information you provide for as long as you maintain an account with us, or as long as necessary to provide you our Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

6.3 Deletion of Sensitive Data
We do not store or retain any sensitive data (e.g., private customer information processed by our AI agents on behalf of your business). Such data, if momentarily processed through our Services, is handled and transmitted in compliance with your instructions and is deleted immediately upon completion of the process or request.

7. DATA SECURITY

7.1 Security Measures
We employ a variety of security measures to help protect your personal information from unauthorized access, use, or disclosure. These measures include technical, administrative, and physical safeguards, such as encryption of data in transit, secure network architecture, and stringent access controls.

7.2 Industry-Standard Protections
While we strive to use industry-standard means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security, and you acknowledge this inherent risk when using our Services.

8. INTERNATIONAL TRANSFERS

8.1 Consent to Transfer
Our Services may be provided using resources and servers located in various countries around the world. Therefore, your information may be transferred, stored, and processed outside of your jurisdiction. By using our Services, you consent to these transfers.

8.2 Safeguards
When transferring your personal information internationally, we will take appropriate steps to ensure an adequate level of data protection consistent with this Policy and all applicable laws.

9. YOUR CHOICES AND RIGHTS

9.1 Access and Correction
You have the right to request access to or correction of your personal information. If you have an account with us, you may review and update certain information through your account settings. Otherwise, please contact us at [Insert Contact Email] to make such requests.

9.2 Deletion
You may request that we delete your personal information. We will comply with your request unless we are legally required or have a legitimate business need to retain certain information.

9.3 Object or Restrict Processing
Where applicable by law, you may request that we restrict or discontinue processing your personal information if you contest its accuracy or object to its processing.

9.4 Data Portability
Subject to applicable law, you may request to receive a copy of certain personal information you have provided to us in a structured, commonly used, and machine-readable format.

9.5 Opt-Out of Marketing
We may send you marketing communications regarding our products, services, or events that may be of interest to you. If you prefer not to receive these communications, you can unsubscribe by following the instructions included in each email or by contacting us at [Insert Contact Email].

10. COOKIES AND SIMILAR TECHNOLOGIES

10.1 What are Cookies?
Cookies are small text files stored on your device when you visit websites. They help us recognize your device and remember information about your visit, such as your preferences or login details.

10.2 How We Use Cookies
We use cookies and similar technologies to:

• Recognize you when you return to our website.

• Personalize content and remember your preferences.

• Analyze website traffic and usage for performance and troubleshooting.

10.3 Managing Cookies
Most browsers allow you to manage or block cookies. If you choose to block cookies, certain features of our Services may be disabled or become inaccessible.

11. CHILDREN’S PRIVACY

Our Services are not directed to children under the age of [13/16 – depending on jurisdiction], and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

12. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links or provide integrations to third-party websites, applications, or services. We do not control these third parties and are not responsible for their actions. We encourage you to review the privacy policies of these third-party services before providing any information to them.

13. CHANGES TO THIS POLICY

We may update this Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the “Effective Date” at the top of this Policy and notify you either by prominently posting a notice of such changes, or by other appropriate means. We encourage you to review this page periodically to stay informed about how we are helping to protect your information.

The website:

MindAgents website is owned by MindAgents, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by MindAgents, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using MindAgents website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the MindAgents, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via contact@mindagents.space.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contact@mindagents.space.